We're here to help.
Most questions are answered below. If not, we usually reply within one business day.
Frequently asked questions
Is MyQuietMind a replacement for therapy?+
No. MyQuietMind is a self-help wellness companion. It is not a licensed therapist and not a substitute for professional medical advice, diagnosis, or treatment. If you are in crisis, please call or text 988 (US) or your local emergency number.
How do I cancel my subscription?+
Open Profile → 'Manage subscription' to access the Stripe Customer Portal. You can cancel, update your card, or change your plan there. Your access continues until the end of your current billing period.
How do I get a refund?+
Charges are generally non-refundable, but for genuine billing errors or technical issues we'll review on a case-by-case basis. Email info@myquietmind.net within 14 days of the charge.
Can I delete my data?+
Yes — Profile → 'Delete all my data' permanently removes your chat history, generated exercises, practice logs, daily plans, and journal entries. To delete your entire account, email info@myquietmind.net.
Where do my conversations go?+
They're stored encrypted on our servers solely to power your sessions. We never sell your data, never use it for advertising, and never train AI models on your conversations. See our Privacy Policy for the full list of processors.
What's the 7-day free trial?+
New users can try Core (or Pro) free for 7 days — full features, no card required for the in-app trial. Your subscription begins only after you choose a paid plan.
How does the referral program work?+
Profile → 'Refer a friend, both get a free month'. Share your link. When a friend joins and starts a paid subscription, both of you automatically get +30 days on your tier.
I'm in crisis right now+
Please reach a real human immediately. In the US, call or text 988 (Suicide & Crisis Lifeline) or text HOME to 741741. Dial 911 for an immediate emergency. Visit /crisis for international resources.